Privacy Policy
Privacy Policy
Effective Date: September 7, 2025
This Privacy Policy describes how The Reel Builders (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, contact us, or use our construction and remodeling services.
We are committed to safeguarding your privacy and being transparent about how we handle your data. By accessing our website or engaging our services, you agree to this Privacy Policy.
Business Information:
The Reel Builders | Arizona ROC 360594 | Bonded & Insured
Phone: (623) 263-7878 | Email: hello@thereelbuilders.com
1. Information We Collect
We may collect information in the following categories:
Personal Identification: Name, phone number, email address, physical address.
Project Information: Service location, project scope, photos/videos of property, design preferences.
Communications: Emails, texts, phone conversations, online forms, and reviews.
Billing & Payments: Invoices, payment history, and limited payment method details (processed through secure providers — we do not store full credit card data).
Website Usage: IP address, device type, browser, pages visited, cookies, and similar technologies.
Social Media & Reviews: If you engage with us on platforms like Facebook, Instagram, LinkedIn, Yelp, or Google, we may collect information you make publicly available or share with us.
Employment/Contractor Applications: If you apply for work or subcontracting, we may collect resumes, qualifications, background information, and references.
2. How We Collect Information
Directly from You: Through forms, phone calls, emails, contracts, or in-person meetings.
Automatically: Via website analytics, cookies, and online interactions.
From Third Parties: Vendors, subcontractors, lead generation services, or public sources (e.g., county permit records).
3. How We Use Information
Your information may be used to:
Provide and manage construction and remodeling services.
Prepare and send proposals, contracts, and invoices.
Communicate project updates, schedule changes, and service notices.
Improve our website, marketing, and customer experience.
Send newsletters, promotions, or updates about our services (you may opt out at any time).
Conduct satisfaction surveys, collect reviews, and measure customer experience.
Meet regulatory, insurance, or licensing requirements (Arizona ROC).
Protect our company, staff, clients, and subcontractors from fraud or misuse.
4. Sharing of Information
We do not sell or rent your information. We may share it with:
Trusted Subcontractors and Vendors: To deliver construction services, materials, and labor.
Technology Providers: For hosting, email, text messaging, marketing, or payment processing.
Professional Services: Accountants, attorneys, auditors, and insurers.
Regulatory Agencies: As required by Arizona ROC or legal obligations.
Law Enforcement: If compelled by subpoena, court order, or to protect rights and safety.
Business Transitions: In case of a merger, acquisition, or sale of assets.
All vendors and subcontractors are expected to handle your information responsibly.
5. Cookies & Tracking
Our website may use cookies, tracking pixels, and analytics tools (e.g., Google Analytics). These help us:
Analyze traffic and site performance.
Remember user preferences.
Measure the success of marketing campaigns.
You can disable cookies in your browser settings, but some site features may not function properly.
6. Email, SMS, and Marketing Communications
By providing your contact information, you agree we may send project updates, service notices, or marketing messages.
You may unsubscribe at any time by clicking “unsubscribe” in emails or replying STOP to SMS.
Standard carrier rates may apply.
7. Data Security
We use reasonable physical, technical, and administrative measures to safeguard your information. This includes secure servers, restricted access, and encrypted payment processing through third-party providers.
However, no method of storage or transmission is completely secure. We cannot guarantee absolute protection of your information.
8. Data Retention
We keep your information only as long as needed:
To complete services and maintain records of projects.
To comply with Arizona ROC, insurance, or legal obligations.
To resolve disputes and enforce contracts.
When no longer needed, data is securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the right to:
Request access to the information we hold about you.
Correct or update inaccurate information.
Request deletion of your information, subject to legal/contractual limits.
Restrict or object to certain processing.
Opt out of marketing communications at any time.
Requests can be submitted to hello@thereelbuilders.com.
10. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect information from children under 13. If we discover such data, we will delete it promptly.
11. Arizona Notices
We are licensed with the Arizona Registrar of Contractors (ROC 360594). Customers may contact the Arizona ROC regarding workmanship or licensing questions.
Our bonded and insured status means we comply with Arizona construction regulations, but this Privacy Policy does not override contract terms or legal rights under Arizona law.
12. Third-Party Links
Our site may link to external websites. We are not responsible for the privacy or content of those third parties. Please review their policies before sharing information.
13. International Visitors
Our services are offered in Arizona, USA. If you access our site from outside the U.S., you acknowledge your data may be transferred, stored, and processed in the United States.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Effective Date.” Your continued use of our website or services means you accept the updated terms.
15. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, contact us:
The Reel Builders
Phone: (623) 263-7878
Email: hello@thereelbuilders.com
Arizona ROC 360594 | Bonded & Insured
Copyright © 2025 The Reel Builders - All Rights Reserved. Arizona ROC 360594 License, Bonded & Insured